Cancellation Policy

Description

Hotel Casa Maguey is a guest house located in the heart of downtown Oaxaca. Our mission is to provide a hosting service with warmth and comfort in a relaxed environment, where you can enjoy our multiple common spaces and recreation areas where you can meet new people, perhaps new friends for life while you feel at home.


Terms and conditions

Rates published on the Casa Maguey website are valued per night of stay per person or room.

Promotional or special rates are only valid when booking online Casa Maguey or official travel agencies

All rates will include VAT and tourist taxes as well as government taxes.

Details of room rates are correct at the time of publication and are subject to change without notice.

Reservations can be processed online Casa Maguey or travel agencies.

Reservations are considered confirmed only with a Guarantee Deposit of 1 night.

 

Cancellation Policy

-Confirmation of changes to any reservation is subject to room availability.

-Any reservation canceled or modified 24 hours before arrival generates a penalty of one night plus taxes and services.

-All cancellations will be free of charge if made up to 72 hours before check-in.

-For early chech out cancellations requested by the guest for any reason the penalty will be 100% of the total amount it was paid.

 -If the guest wishes to cancel for any reason and their payment was made by card, the penalty will be 100% of the total amount it was paid. There will be no refund for any reason.

 

CHECK-IN/CHECK-OUT

Check-in or entry time is from 2  pm or until 11 pm.

Check-out or departure time is starting 7am and up to 11 am.

Departures after 11:00 a.m. will be subject to an extra charge per person.


DEPOSIT GUARANTEE

A deposit equivalent to one night’s stay is required, it will be charged at the time of making your reservation. The remaining balance must be settled directly at the hotel, the day of your arrival.

The confirmation will be automatically sent to your email once the reservation is made.

Promotional or special offer reservations are subject to a Deposit Guarantee equivalent to fifty percent of your stay, and outstanding balance to be released upon arrival.

A government-issued photo ID and key deposit are required upon check-in and will be issued upon arrival and returned upon departure.


Payment Policy

-A Deposit Guarantee of at least one night (includes room rate, VAT and service fees) is required at the time of confirming your reservation and the rest will be paid upon arrival.

-A credit/debit card is required to make a reservation.

-In case you provide credit card details, we will make confidential use of said information for the sole purpose of processing your payment.


Location Instructions

We are located in the heart of downtown Oaxaca, at Calle de Los Libres 803 near from Ethnobotanical Garden, El Llano Garden and the famous Jalatlaco neighborhood.


How to get here from Airport.

Take the main Av. Simbolos Patrios, pass the University of Oaxaca and take Boulevard Eduardo Vasconcelos, then take Av. Priv. Alianza until reaching calle de los Libre 803.